A coolant's hose is not something we have in mind before we hop on the truck, we know it there doing its job. Not until one day you see engine smokes coming out of the hood then you realize something so insignificant can be so devastating. Unfortunately, even the best hoses will eventually wear out over time. What's worse is a collapsed radiator hose doesn’t always make itself visible until it gives up on you.
Your first instinct is pull over and call your dispatch for a tow service, hoping the tow truck will jump on your call immediately; finger crossing your dealer will get your truck in line before other trucks waiting in the parking lot then praying the repair tag will be somehow manageable. We tell you not - try the bestest mobile fleet service provider in town to rescue you & your truck. If we are available, in often time, the amount of time & money you wait/spend for a tow, Momentum is able to determine what it takes before we arrive site, remotely complete the repair so you can continue your journey. But, please do not assume we do this for everybody, no way. We are selective, we only provide our exceptional service for exceptional customers that appreciate what we do. So before you call, ask yourself whether you fall under the exceptional customer category.
The Isuzu truck was notified it had a bursted radiator hose and leaking severely at 6:46 AM in San Francisco street, pictures provided by customer. Woke up the technician, confirmed replacement parts availability after 7AM. Grabbed the parts and head to SF at 8AM, by 10:30AM, the truck was up and running, and the driver was able to continue his route. And the price tag? Half of the tow truck bill.
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